Trezor Suite ® App — Login, Troubleshooting & Account Recovery Guide

Overview

Trezor Suite ® App is the official software for interacting with your Trezor ® hardware device. Available as a desktop application and as a web Suite at suite.trezor.io, it gives you a secure interface for viewing balances, sending and receiving crypto, swapping tokens, and connecting to supported exchanges without exposing private keys.

Open suite.trezor.io or launch the downloaded desktop app from trezor.io/start.
Connect your Trezor ® device via USB and enter your device PIN on the physical device.
Confirm any prompts shown on the device screen to complete authentication.

Features & Integrations

The Suite supports portfolio views, transaction history, exchange integrations (swap/partner services), coin control, and advanced security options like passphrase-protected hidden wallets and Tor connectivity.

Troubleshooting Trezor Suite ® Login Issues

Trezor Suite ® Login not working / Unable to login

Verify you’re on the official domain (suite.trezor.io) and not a phishing site.
Try a different USB cable or port; prefer the original cable that came with your device.
Install or update Trezor Bridge (if your OS requires) and the Suite app from trezor.io/start.
Temporarily disable browser extensions or privacy tools that may block WebUSB.

Error Connecting / Trezor Suite ® App not working

Connection problems commonly stem from outdated firmware/bridge, blocked USB access, or OS permission issues. Reboot device and computer, then try again. If problems persist, consult the Trezor ® Help Center.

Can't verify / Error decline

Always verify transaction details directly on your device screen. If a transaction is declined or shows unexpected data, cancel and recreate it. Do not enter or share your recovery seed with anyone.

Account Recovery & 2FA Guidance

If your device is lost or damaged, restore access using your recovery seed (12/24 words) on a new Trezor ® device following official recovery steps at trezor.io/guide. Trezor ® itself isn't a third-party 2FA provider; for services where Trezor secured 2FA, follow those services’ recovery procedures. For device PIN or passphrase problems, use trezor.io/support.

FAQ

1. Why won’t Trezor Suite ® recognize my device?: Try another cable/port, update Bridge/Suite, and ensure USB permissions are granted.
2. Is Trezor Suite ® safe to use with exchanges?: Yes—Suite integrates with exchange services but always verify addresses on your physical device before approving.
3. What if my Trezor Suite ® login shows "connection refused"?: Close other wallet apps, disable blocking extensions, and reinstall Bridge or the Suite app.
4. How do I recover funds after losing my device?: Restore using your recovery seed on a new Trezor ® device; never enter the seed into untrusted software.
5. Where can I find official help?: Visit trezor.io/support or the setup page at trezor.io/start.
6. What causes "error decline" when sending?: Usually mismatched transaction data or network issues — verify details on-device and retry the transaction.